Privacy policy

Company information : **HelloSoftware SA** Route de Lausanne 134 1052 Le Mont-sur-Lausanne TVA/CH-ID : CH-550-1239757-2 Contact : contact@test.world ### Definitions - ‘Company’ or “we” refers to HelloSoftware SA. - ‘Website’: refers to the Website accessible via the URL test.world, including its sub-websites, offering a space for consulting content, an area reserved for customers and so on, provided by the Company. - ‘You": refers to any person concerned by the data processing carried out on the Website (users, prospects, customers, etc.). - ‘Policy": refers to this privacy policy. - ‘Data": any information relating to an identified or identifiable natural person. - ‘Processing": any operation carried out on Data (collection, recording, use, storage, transmission, deletion, etc.). - ‘Data controller": the person or entity that determines the purposes and means of processing Data. Unless otherwise indicated, we are the Data Controller on the Website. - ‘Recipient": any natural or legal person who receives Data. - ‘Regulation": refers to the General Data Protection Regulation (GDPR) and applicable laws on the protection of personal data ### Data collected on the Website The Website presents our activities and offers various forms (contact, newsletter subscription, etc.). By filling in these forms or communicating with us, you provide us with the following information: - **Identity data**: title, surname, first name, and possibly your date of birth for special offers. - **Contact and correspondence data**: e-mail address, postal address, telephone number, as well as the content of your communications with our customer service department. - **Opinions and contributions:** pseudonym, date and content of your opinions, products or services concerned, possibly your profile photo. We may also collect and republish publicly available reviews on other websites or social networks. - **Data for marketing purposes:** information required for loyalty-building, canvassing, studies, surveys, product tests and promotions. - **Data relating to the exercise of your rights:** information collected as part of your requests relating to your rights regarding your Data ### Data Processing Purpose **We process your Data in order to :** - Present our products and services. - Manage and track your requests and communications with us (including via chatbot or call booking tools). - Manage our relationship with prospects and customers. - Manage opinions on our products, services or content. - Carry out sales prospecting, customer loyalty campaigns, surveys and product testing. - Organise competitions, lotteries or promotional operations ### Data retention period - **Commercial canvassing:** your Data is kept for a maximum of three years after your last active contact or until you withdraw your consent. - **Opinions and contributions:** retained for the duration of publication on the Website. - **Legal obligations:** certain Data is kept in accordance with legal obligations, in particular for the management of telephone anti-solicitation lists and the exercise of your rights ### Data processed during subscriptions **When you subscribe to our online subscriptions, we collect :** - Identity and contact data. - Data relating to the contractual and commercial relationship: details of the order, pre-contractual exchanges, communications with the Company. - Payment and transaction data: transaction date, amount, payment method, order number, billing data ### Data Use **This Data are necessary for :** - Manage orders, deliveries, invoicing, guarantees and customer relations. - Prevent and combat fraud. - Managing outstanding payments and disputes ### Secure payment All transactions on our Website are secure. Credit card payments are processed by our payment service providers. We use an SSL encryption system to protect your Data and means of payment. We never have access to your bank details ### Data Retention Period | Data concerned | Retention period | |-----------------|-------------------| | Commercial prospecting | 3 years after the last active contact | | Order data and contractual relationship | 3 years after the last active contact or at the end of the contract | | Accounting documents | 10 years from the end of the financial year | | Order contracts < €120 | 5 years after conclusion of the contract | | Order contracts > €120 | 10 years after delivery or service | | Bank details (one-off payment) | 13 months (immediate debit) or 15 months (deferred debit) after the transaction | | Bank details (subscription) | 12 or 15 months after the last debit | ### User Account **When you place your order, a personal account is automatically created with the information you provide. We process :** - Identity and contact data. - Connection data: username, password, IP address, connection times, account settings. **These Data are used for :** - Manage authentication and ID recovery procedures. - Execute your order and manage your customer account. - Inform you about our products and services (with your consent) ### Online Tests **We offer various tests and quizzes. When using them, we collect :** - Account details: username, password, login details. - Test data: answers provided during tests. These tests are purely recreational and should not be considered as advice or recommendations. We may analyse this Data to improve our services ### Your Rights **You have the following rights with regard to your Data:** - **Right of access:** obtain confirmation that your Data is being processed and receive a copy. - **Right of rectification:** to request the correction of inaccurate Data. - **Right to erasure:** to request the deletion of your Data in certain cases. - **Right to withdraw consent:** at any time for processing based on consent. - **Right to restrict processing:** in certain cases, temporarily restrict the processing of your Data. - **Right to portability:** receive your Data in a structured format for transmission to another controller. - **Right to object:** to object to the processing of your Data for reasons relating to your particular situation. - **Post-mortem directives:** to define the fate of your Data after your death. To exercise your rights, please contact us at contact@test.world or by post at the Company's address ### Data Security We implement technical and organisational measures to protect your Data against unauthorised access, modification or destruction. Despite our efforts, no data transmission over the Internet is completely secure. We encourage you to exercise caution when disclosing your information online ### Data Recipients **Your Data may be shared with :** - Our service providers (subcontractors) for the performance of our services. - The competent authorities if required by law. We ensure that all our partners comply with current data protection standards ### Transfers Outside The European Union If your Data is transferred outside the EU, we ensure that the recipient countries offer an adequate level of protection or that appropriate safeguards are in place ### Changes To Policy We may amend this privacy policy at any time. The date of the last update is indicated at the top of the document. We encourage you to consult it regularly ### Contact If you have any questions about this policy or your Personal Data, please contact us at contact@test.world.